Can I cancel or edit my order?
If payment has NOT been sent:
- Place an entirely new order for the items you want.
- Email [email protected] and request that we cancel your OLD order.
- Follow the payment instructions to complete your new order.
If payment has been sent:
If your order status is “Processing”, “Picked”, “QC” or “Completed”:
Unfortunately we cannot make any changes to the order. It’s too late.
If your order status is “On Hold” or “Pending”:
Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.
Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.
Note: You can check the status of your order in your "My Orders" section of your account.